Mastering Professional Services : Book

This Hardcover Book item from Professional Services Press was reviewed on 18-Oct-2008.

Search ISBN:0976718405 offer from Abebooks or used books from Alibris. Mastering Professional Services Reference Book. Classifications : Training Management & Leadership Business & Investing Subjects Books General Small Business & Entrepreneurship Business & Investing Subjects Books General Business & Investing Subjects Books General A . Click the following link to view the cover of Mastering Professional Services.

1) Hardcover Book Mastering Professional Services by Professional Services Press. I recently got an opportunity to meet Tom and received his book as part of a group meeting. Very impressive guy.. As an individual who have been associated with the PS industry for the past 17 years, I can clearly relate to this book. It was reassuring and highlights certain key pitfalls you might fall into. A very good read for anyone who is getting into the industry, or even for someone who runs a PS organization, but is battling with issues. A lot of pointers are provided in the book to assist in creating organizational excellence. Even for a seasoned PS industry veteran, chapter 8 (Metrics that Matter) will raise an "Aha" moment, for sure.
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2) Hardcover Book Mastering Professional Services by Professional Services Press. All I can say is that this book covers absolutely all the bases. If you´ve been in PS for 17 yrs like me, there is nothing earth shattering about the book, but what astounds is how completely the book explains the planning and organization. It was a terrific refresher. If you´re new to the PS management ranks, the book is a MUST and will really help you be more successful, and avoid some common landmines. The book did gloss over the partner questions, and the natural conflicts inherit in the partner channel. But that´s what channel managers are for. :)¤

3) Hardcover Book Mastering Professional Services by Professional Services Press. I felt that Thomas Lah really nailed this subject. As someone responsible for a Professional Services organization, Thomas provides some clear concepts and practical information for helping to build a PS strategy. The use of frameworks to help mentally model a solution was great for someone that grew up in a structured programming mindset. I think every manager of Professional Services should read this book.¤

4) Hardcover Book Mastering Professional Services by Professional Services Press.

Companies worldwide continue to seek new growth opportunities by establishing professional services to complement their current company portfolio. These professional service organizations are being chartered to secure high margin streams of revenue, improve customer satisfaction, and solidify customer loyalty. However, many of these companies have little experience building and managing a professional services organization. This lack of experience is creating incredible organizational pain. Not just product companies are struggling in their attempts to create profitable and effective professional service organizations. System integrators and value added resellers that must incorporate complicated technologies into their service offerings are struggling to scale service capabilities. Outsourcing and managed service providers that now want to provide consultative support are learning there are significant differences in these service lines. Many times, the current professional service strategy for these companies is simply not sustainable. Mastering Professional Services is the first book to guide acompany through the process of designing a viable services strategy that complements a broader company portfolio. From the author of Building Professional Services: The Siren’s Song, this book continues the tradition of providing practical tools and techniques to manage professional services when it is not the core offering of the company.

Page Updated: Robert N. Goolsby, 15-Nov-2008, 09767184059780976718406, 920-890-850-160-050-451-8

Mastering Professional Services

Author - Thomas E Lah ... [Goo?] [Posters]

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